Terms & Conditions

Welcome to Tantra Crystal. This website is owned and operated by Tantra Crystal. These Terms and Conditions govern your use of this website and the purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Tantra Crystal

Tantra Crystal is a product-based e-commerce platform that offers spiritual, healing, and wellness products.

We sell only our own products
We do not operate as a marketplace
We do not onboard third-party sellers
We do not provide consultation, advisory, chat, or call-based services through this website
All products are sold and fulfilled directly by Tantra Crystal

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding contract
You are using this website for lawful purposes only
You provide accurate and complete information while placing an order

3. Product Information

Product images are for reference purposes only
Actual product color, design, or appearance may vary slightly
Product availability is subject to stock
Tantra Crystal reserves the right to modify or discontinue any product without prior notice

4. Pricing and Payments

All prices include applicable taxes unless stated otherwise
Prices may change without prior notice
Full payment must be completed before order processing
Payments are processed through secure and authorized payment gateways
Any additional charges applied by banks or payment providers are the customer’s responsibility

5. Order Confirmation and Cancellation

Order confirmation is sent after successful payment
Tantra Crystal reserves the right to cancel any order due to pricing errors, stock issues, or suspected fraud
If an order is cancelled after payment, the refund will be processed as per our Refund Policy

6. Shipping and Delivery

Orders are shipped as per the timelines mentioned on the website
Delivery timelines may vary due to courier delays, weather conditions, or other external factors
Customers must provide accurate shipping details

7. Returns, Refunds, and Replacements

Please refer to our Refund Policy for complete details.

Returns are accepted only for damaged or defective products
Requests must be raised within the specified return period
Products must be unused and in original packaging
Shipping charges are non-refundable unless stated otherwise
Refunds are processed after product inspection

8. User Responsibilities

You agree not to:

Misuse the website or its content
Attempt to disrupt or damage website functionality
Copy, reproduce, or distribute website content without permission

Violation may result in suspension of access or legal action.

9. Intellectual Property

All content on this website including text, images, logos, graphics, and product descriptions is the property of Tantra Crystal. Unauthorized use is strictly prohibited.

10. Disclaimer

Products are intended for personal use only
Results and experiences may vary from person to person
No guarantees or assurances are made regarding specific outcomes

11. Limitation of Liability

Tantra Crystal shall not be liable for:

Indirect or consequential damages
Loss of data, revenue, or profits
Delays caused by courier or logistics partners
Payment gateway or banking issues

Our maximum liability shall not exceed the value of the purchased product.

12. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy. By using this website, you consent to the collection and use of information as per applicable laws.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.

14. Changes to Terms and Conditions

Tantra Crystal reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.